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Customer Email Practices

Introduction

Below discusses how Vio Bank, a division of MidFirst Bank (herein "Vio”  "we” "us" and “our"), uses your email address to send important updates about Vio products. 

This page summarizes our customer emailing practices. You should also review our Privacy Practices and Terms of Use.

Collection of Email Addresses

Because Vio is a digital bank, email addresses are important. You must provide us a valid email address and you agree to notify us if your email address changes. 

NOTE:  Emails you send to us are NOT secure; therefore, you should not include any personal information in your emails.  Vio will never ask for your password, social security number, or other personal information in an email.

Types of Email Communications

Below is a summary of the types of emails you may receive from us:

  • Emergency Notification Emails are sent for the purpose of notifying customers of actual or potential information security events or fraud that may affect them or their accounts. Emergency Notification Emails are sent only when management perceives that it is necessary to alert customers to a threat that has a reasonable likelihood of affecting customer accounts or otherwise causing the customer losses or Emergency Notification Emails will not contain any promotional content.
  • Transactional/Relationship Emails are sent to provide you with information specific to the product or service you have signed up for with Vio.
  • Commercial Emails are emails that provide a commercial advertisement or promote a commercial product or service. 
    • These emails alert customers to information about products and services that they currently have or that are available to them or they may promote new products and services that are available
    • You may opt out of receiving commercial emails by clicking the Unsubscribe button in the email or by sending an opt-out request to: customerservice@viobank.com
    • Upon receipt of any opt-out request, you will be removed from future email solicitations/advertisements within 10 business days